Troubleshoot Practice
This article lists common Practice problems and first steps. It applies to Practice users.
Camera or microphone blocked
- Select Record with camera again and allow access when the browser prompts you.
- Check site permissions for camera and microphone in your browser settings.
- Try Upload video instead if you already have a recording.
- On iPhone or iPad, use a current Safari or Chrome build and avoid private modes that block media devices.
Upload or file issues
- Use MP4, WebM, or MOV.
- Keep the recording reasonably short for faster processing.
- Remove the selected file and choose it again if the file name does not appear.
Evaluation stuck or failed
- Wait at least a few minutes for longer speeches before refreshing.
- Confirm you still have remaining evaluations if your program uses quotas.
- Try a shorter clip to verify the pipeline works, then re-run the full speech.
- Sign out and sign back in if the app stays on “Evaluating your speech…” with no progress.
Access code or connect code problems
| Symptom | What to try |
|---|---|
| Cannot create a Practice account | Use the program signup link that includes your access code |
| Access code will not apply | Confirm the code, then try Account → Program access code again |
| Course will not link | Use the roster email and a current instructor connect code |
See Access codes and quotas and Link a course.
Progress or surveys look empty
- Complete the baseline survey from Evaluate or Progress.
- Save at least one practice evaluation before expecting performance indicators.
- Save at least two speeches before category trends unlock.
Still stuck?
- Restart the guided tour from More → Guided tour or Support.
- Open Support in Practice for documentation links.
- Contact support.
Related: Common issues (instructor app and shared platform topics)